Departments

ImageNow / Perceptive Content

Departments that store and process paper documents may opt to scan documents into a digital format and use ImageNow to store and retrieve them.

IP Address Management (DHCP)

Dynamic Host Configuration Protocol (DHCP) is a network configuration protocol for devices on Internet Protocol (IP) networks. Each device must have a unique IP address on the network and DHCP was established to relieve the administrative burden of assigning and maintaining IP address information for the devices.

IP Address Management (DNS)

A Domain Name Service (DNS) translates queries for domain names, which identify network resources that are meaningful to people, into Internet Protocol (IP) address, which are meaningful to computers. For example, the domain name www.uoguelph.ca translates to the IP address 131.104.93.93

Issue Tracking Software (FootPrints)

FootPrints is an online system that allows you to track and manage customer support issues.  FootPrints can be used for tracking issues, service requests, or work orders. It is useful for maintaining a help desk or call centre.

Maestro

Maestro is an email marketing tool from L-Soft, the makers of ListServ. 

Managed Desktops

Managed Desktops provides technical support for all computers you enroll in the service including software and hardware issues.

Microsoft Active Directory Services

Microsoft’s Active Directory (AD) stores information about network components and allows the components to securely communicate with one another.

Microsoft Planner

Take the chaos out of teamwork and get more done! Planner makes it easy for your team to create new plans, organize and assign tasks, share files, chat about what you’re working on, and get updates on progress.

Microsoft Planner is provided as part of Office 365.  Office 365 is offered to all staff, faculty and students at the University of Guelph (including all affiliate campuses) and the University of Guelph-Humber.

Office 365

Office 365 is offered to all Staff, Faculty, Undergraduate and Graduate Students at the University of Guelph (including all affiliate campuses) and Guelph-Humber.