Having Difficult Conversations for Staff

The ability to have difficult conversations is an essential skill that enables us to clear the air so that we can be productive at work. With practice, this skill can be developed.

Difficult conversations tend to be associated with a negative outcome or a confrontation; but there are ways to have a difficult conversation that has a productive outcome. Productive doesn’t mean agreement; it means a change for the collective good.

Whether you are looking to have more productive conversations with a colleague or client, you will have the opportunity to learn and practice having difficult conversations.

In this session, you will learn tools and strategies to have a difficult conversation that will result in a productive discussion; tips and suggestions to get you in the right mindset before engaging in a difficult conversation; and common mistakes to avoid while engaging in the difficult conversation.

Program Focus:

• Adopt a step by step model that will prepare you for a difficult conversation
• Know how to start a conversation with the outcome in mind
• Learn a common structure that applies to all difficult conversations
• Identify when you feel personally attacked, and steps you can take
• Identify and avoid common mistakes that can derail a difficult conversation
• Ability to describe what you do and do not have control over

Instructor:Robert Routledge Manager, Student Transition Office, Student Life, University of Guelph

Cancellation Policy: Please cancel no later than 2 days in advance to ensure we can give your spot to someone on the waiting list.

Contact:

Phone: 56800
Email: landd@uoguelph.ca

Register now!