Managing Conflict at Work- For Staff

Employee Essentials - Teamwork

Conflict is a naturally occurring part of working with others; different people have different ideas, values, beliefs and viewpoints and occasionally that can lead to disagreement between colleagues. Avoiding or ineffectively managing conflict can lead to low morale and energy and can potentially impact your health and well-being.

Skillfully managing yourself during conflict can ensure you contribute to a workplace that encourages people to express their differences, challenge ideas respectfully and promotes a dynamic environment that is collaborative, innovative and adaptable to change.

This one day program combines the introduction of concepts, tools and skill development with interactive activities and opportunities to collaborate with University colleagues. Priority registration will be awarded to regular full-time employees.

In Managing Conflict at Work participants will be introduced to concepts and strategies for assessing and understanding conflict as well as a foundation for managing it.

Learning Focus:

• Gain insight into your own and others’ attitudes, values, preferences and conflict coping mechanisms
• Identify underlying causes of a conflict situation to understand the factors that create and fuel the conflict
• Develop specific communication techniques and approaches to promote understanding in conflict and build your capacity to resolve disputes

Tools and Concepts:

• Dispute Resolution Modes and Processes – Learn about the five dispute resolution (also known as conflict) modes and processes representing the various attitudes and behaviours people exhibit during conflict.
• Circle of Conflict Diagnostic Tool – Explore the five drivers of conflict: Values, Relationships, Moods, Structure and Data.
• L.E.A.P. Method, Collaborative Communication, Constructive Framing – Learn a simple method for promoting understanding during conflict and tools that can move individuals toward successful resolution.

Instructor: Linda Watt, Director, Learning & Development and Consulting Services, HR, University of Guelph

Cancellation Policy: Please cancel no later than 5 days in advance to ensure we can give your spot to someone on the waiting list.