Drs. Statia Elliot, Guoxin Li and Chris Choi's article, Understanding Service Quality in a Virtual Travel Community Environment, in the Journal of Business Research, Volume 66, Issue 8, August 2013, is now available online.
An HTM welcome to Julie Moroz, the latest member of the UGSRP team! Julie will actively be posting information on the blog over the summer.
On Monday April 29th, UGSRP held its ‘Tipped Out?’ forum at George Brown College in Toronto. Speakers at the event included academics, restaurateurs and a member of provincial parliament. The audience of industry members and students was treated to a two-hour passionate discussion about this very controversial subject.
We are delighted to announce that we have received notification from the MTCU that the new Master of Science degree program in Tourism and Hospitality was “Approved to Commence”. The School has received QC and AC Approval Letters for the MSc program in Tourism and Hospitality and GDip (Type 1) in Tourism Studies and GDip (Type 3) in Tourism Research. A hearty congratulations to the school faculty and to all involved in the process.
Congratulations to four HAFA graduates that were among the 2013 Ontario Hostelry Institute Top 30 Under 30 winners. They include:
Cindy Arman (HAFA 2009) - Babi & Co. Indonesian Street Food
Nicole DeAthe (HAFA Co-op 2010) - Oliver & Bonacini Restaurants
David Humphrey (HAFA 2011) - Westmont Hospitality Group
Meaghan Misener (HAFA Co-op 2007) - Shangri-La Hotel Toronto
This Monday, April 29th, the controversial subject of 'tipping' will bring together the hospitality industry, restauranteurs and researchers in an afternoon of panel discussions, experiences and perspectives.
Professor McAdams was interviewed by Malcolm Jolley, founding editor of Good Food Revolution and Executive Director of Good Food Media, regarding the forum. Good Food Revolution - Tipping Forum
LEAF (Leaders in Environmentally Accountable Foodservice) has revealed it's 2nd Annual 'Canada's Greenest Restaurants' list in honour of Earth Day. PJ's Restaurant was recognized once again! Congratulations!
Congratulations to Trent Tucker, recipient of the 2013 Desire2Learn Innovation Award in Teaching and Learning!! His students fondly state that his "innovation knows no bounds!"
PRESS RELEASE
TIPPED OUT? – A Forum on Gratuities
Is it time to re-think tipping?
GUELPH, Ont. March 19, 2013 - The School of Hospitality & Tourism Management, University of Guelph; and George Brown College Centre for Hospitality & Culinary Arts are thrilled to announce Tipped Out, a forum on handling tips in restaurants. The forum will be held on Monday, April 29th, 2 – 4 p.m. at George Brown College, St. James Campus, Room 128, 200 King Street East, Toronto. There is no charge to attend.
On April 18th, a group of students along with Professor Taillon attended the HFTP Regional Conference at the Marriott on Yonge Street in Toronto. The all-day event featured speakers and hotel industry professionals from all over Eastern Canada: from Toronto and Ottawa to Montreal and Halifax. Session topics included best practices in cash handling procedures, leadership, team-building, and management strategies for the hotel industry's multi-generational workforce.