Retirement

Answers

I had a problem with my SunLife Claim. Who do I call?

Call SunLife directly at 1-800-361-6212.   Have your policy number (82010) and your 9-digit retiree number available as well as any other documentation before you call. Please note that some surviving spouses of retirees may have a 10-digit identification number.

I have no record of how much I paid for Health & Dental premiums. What do I do?

Call CIBC Mellon toll free at 1-800-565-0479.   This information is on your December pension payment statement and your T4A.

I need to change my address. How do I do that?

You need to inform both the University of Guelph and the University Pension Plan:

• U of G, by emailing Human Resources, or by calling 519-824-4120 extension 53374.

• UPP,  by emailing  UPP Member Services, or by calling 1-833-627-7877.

I need to do my income tax and don’t have my tax slips. Who do I contact?

Tax slips are mailed by CIBC Mellon to the home address that  UPP has on file for you. They are usually sent out before the end of February for the previous calendar year.

If you have not received your T4A by the end of February, please contact UPP directly, by email at UPP Member Services, or by phone at 1-833-627-7877.

I need to report the death of a pensioner or a pensioner’s spouse. Who do I contact?

Call University of Guelph Human Resources at 519-824-4120 ext. 56594.

You also need to inform the University Pension Plan (UPP). You can do so via email at UPP Member Services or by phone at 1-833-627-7877.

Where do I find information about Retiree Benefits?

Retiree benefit information can be found on the Retiree Benefits webpage.

Which plan am I in?

Employees hired by the University on April 1, 1997, as a result of the Ontario Ministry of Agriculture, Food and Rural Affairs' divestment, who have 10 or more years of service with the Government of Ontario, will receive retirement health and dental benefits from the Government of Ontario, and are not eligible for University plan benefits.

Employees who begin receiving a University of Guelph pension immediately after retirement and meet all other eligibility requirements may opt to continue Extended Health and Dental coverage, on a premium cost-shaing basis. Retirees must select this option within 31 days of retiring from the University. If coverage is discontinued, it cannot be reinstated at a later date.

 

New Benefit Plan: For most retirees after mid-1990s,

• Certain employee groups have changed coverage since March 2020 when the bulk of the New Benefit Plan booklet was created, particularly around paramedical coverage and counselling maximums.
• These coverages would have continued into retirement for new retirees.
• Existing retirees are not eligible for these coverage changes.

Old Benefit Plan:   For select retirees who retired before the mid-1990s who did not opt to transfer to the New Benefit Plan when it became available.