Skillful Conflict Management for Leaders- Level 1
Essential to effective leadership is understanding that conflict is a natural part of working with others; different people have different ideas, values, beliefs and viewpoints. All leaders will inevitably need to deal with a conflict between two or more people. Avoidance or ineffective conflict management can lead to low morale and energy and can potentially impact the health of employees and the organization; skillful conflict management encourages people to express and work through their differences, challenge ideas respectfully and promote a dynamic environment that is collaborative,...