Customer Service Representative

Forbes includes U of G Among Canada’s Best Employers
Office, Clerical and Technical
Ontario Secondary School Teachers’ Federation District 35- Technician/Administrative/Research/Agricultural

Customer Service Representative

Ridgetown Campus, University of Guelph

Temporary full-time from August 1, 2024 to May 30, 2025
Hiring #: 2024-0353

Please read the Application Instructions before applying

The Customer Service Representative (CSR) provides front-line customer service for the Business Development Centre to staff, clients, and other stakeholders of the University of Guelph, Ridgetown Campus. This position will be working with teams that coordinate conferences and certification training.

Responsibilities include working with Project Coordinators to edit program material ensuring compliance with AODA. The CSR supports stakeholder relations by working with clients to ensure logistical requirements for programming are met. This includes communicating with venues to ensure audio/visual requirements are in order and scheduling required support persons for events and training sessions. The CSR answers enquiries from clients and provides information on programming. This position accepts and enters client registrations, via web, phone or email into the computer database program, ensuring client information is complete and accurate. This also involves sending confirmations via email or occasionally mail. This position is responsible for data entry and printing and mailing certificates, letters and/or training cards.  The successful incumbent will also be responsible for shipping, inventory management, contacting stakeholders and general office administration such as incoming and outgoing mail, photocopying, scanning, faxing, sending emails, updating documents and filing.

Requirements of this position include:

• Two-year Community College Diploma in a relevant discipline
• Exceptional organizational skills and planning skills with the ability to meet deadlines and adapt to changing priorities
• Strong computer skills including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook 365), and the ability to learn and adapt to specialized software systems
• Demonstrate tact, diplomacy, patience and sensitivity to issues, concerns and needs of staff and clients.
• Oral and written communication skills.
• Experience working in conferences or similar events is an asset.                                    

Classification               OSSTF/TARA, District 35 Salary Band 3
Normal Hiring Range  $22.42 - $25.05 per hour

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 2024 07 03
Closing Date: 2024 07 17